DELIVERY AND REFUND
SHIPPING POLICY
After order confirmation, www.chocolateinabottle.shop undertakes to deliver to the customer all the references ordered by the buyer within a maximum period of 30 working days.
In addition, for deliveries outside metropolitan France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country where the order is received. www.chocolateinabottle.shop is therefore released from any legal liability if the payment of taxes is not made by the customer.
Delivery will be made by Colissimo, DLL, DPD, GLS for delivery in Metropolitan France.
Where applicable, the customer will take particular care to read the instructions for use for the item delivered and to check that it is working properly.
In the event of apparent defects, the buyer has the right to return the goods under the conditions set out in this document and within the framework of Article L 121-20-3 of the Consumer Code. The recipient must always check their goods upon arrival. They have 72 hours to make any reservations to the carrier in the event of missing or damaged items in accordance with the provisions set out in Article L 133-3 of the Commercial Code.
For reasons of availability, an order may be delivered to the customer in several times. The customer then only pays the delivery costs once. If the customer wants 2 delivery locations, he places 2 orders, with the associated delivery costs.
REFUND POLICY
You have 14 calendar days (from the day you receive the items, excluding this day) to form an opinion. If you wish to withdraw, you must return the product before the expiry of this period, extended until the next working day if the last day of exercising the withdrawal period is a Saturday, Sunday or a public holiday or non-working day. The date that is authoritative is the date of dispatch of the package.
In case of exchange or refund, return the item(s) in its (their) original packaging, accompanied by all possible accessories, instructions for use and documentation to this address:
Romain OZOUF
32 avenue marshal Foch
07300 TOURNON ON RHONE
France
In case of exercising the right of withdrawal, www.chocolateinabottle.shop is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs and initial shipping costs. The refund is due within a maximum period of 30 calendar days.